User Agreement

1. Acceptance of Terms

This User Agreement (“Agreement”) governs your access to and use of the website and mobile applications operated by VeloxPays Pty. Ltd. (“VeloxPays”, “we”, “us”, or “our”) and the remittance and financial services offered therein (“Services”). By accessing or using our website or mobile app, or registering for a VeloxPays account, you agree to comply with and be bound by this Agreement, our Privacy Policy, Cookies Policy, and any other related policies or terms referenced herein.

If you do not agree to this Agreement, please do not use our Services.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Be legally capable of entering into binding contracts
  • Provide accurate and verifiable personal information
  • Comply with all applicable laws in your jurisdiction

We reserve the right to refuse access or terminate your account if eligibility requirements are not met.

3. Our Services

VeloxPays provides international remittance services from Australia to countries including but not limited to Asia, Europe, Africa, and the Americas, through our own platform, which integrates with third-party partners and financial service providers for compliance, identity verification, payment processing, and delivery.

Our Services may include:

  • International money transfers
  • Currency conversion
  • Digital wallet features (where applicable)
  • Transaction tracking and history
  • Notifications and alerts

Service availability and features may vary by country, currency, and regulatory requirements.

4. Account Registration and Verification

To use VeloxPays, you must register for an account by providing accurate personal details. You agree to:

  • Maintain the confidentiality of your account credentials
  • Promptly update your information if it changes
  • Undergo Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by AUSTRAC and other global regulations

We may suspend or limit access to your account if verification fails or if suspicious activity is detected.

5. Fees and Exchange Rates

By using our Services, you agree to the following:

  • Fees and exchange rates may vary depending on the transfer method, destination, and transaction size.
  • You will be shown a full breakdown of charges before confirming each transaction.
  • We may receive commissions or spreads from foreign exchange margins.

You are responsible for all fees, taxes, and charges imposed by your bank, recipient institution, or regulatory authority.

6. Third-Party Services and Partnerships

To provide seamless services, VeloxPays may integrate or partner with third-party vendors, including:

  • Identity verification tools
  • Payment processors
  • Compliance screening tools
  • Payout partners (e.g., local banks, mobile money)

These providers are contractually obligated to protect your data and operate in compliance with applicable laws, but we are not liable for their independent actions or failures beyond our control.

16. Contact Us

For any questions or concerns about this User Agreement or your use of our Services, contact us:

VeloxPays Pty. Ltd.

A.C.N. 682 328 365

Address: 2974 G, 470 St. Kilda Rd, Melbourne VIC 3004, Australia

Website: www.veloxpays.com

Email: support@veloxpays.com

Phone: 1300 618 382